Refund Policy
Studio Refund Policy
This policy applies to one-off digital purchases of studio credit packs and the corresponding portrait delivery workflow.
CERE THOMAS
Entrepreneur individuel
SIREN 947 984 456
Contact:contact@after-frame.com
Last updated: 18 March 2026
1. Seller identity
CERE THOMAS
159 RUE DE SUZON, BATIMENT B, APPARTEMENT 75, 33400 TALENCE, FRANCE
SIREN 947 984 456
APE 7022Z
Refund contact:contact@after-frame.com
Last updated: 18 March 2026
2. Scope
The service is digital only. Refund requests relate to the purchase of studio credits and the associated portrait delivery workflow.
3. Request window
Refund requests may be submitted within 14 days of payment by email to contact@after-frame.com.
4. Situations considered
Requests are reviewed reasonably and in good faith, especially in case of duplicate payment, non-delivery, technical malfunction, or checkout failure causing the service not to be usable as intended.
5. Output dissatisfaction
A purely subjective dislike of the artistic result does not automatically create a refund right. However, clear operational or payment failures are reviewed carefully.